Shipping and return policies for KaNa

Shipping Info
・Outside Japan (CDs, Vinyl, and other merchandise):
Ship by Japan Post International e-Packet (including tracking service).

Please allow 1 - 2 weeks from the time I ship for your order to arrive, depending on your location. Also you can use Japan Post tracking service: trackings.post.japanpost.jp/services/srv/search/?locale=en

I can also switch to EMS (Express Mail Service). This will arrive about 3-5 days after shipping, but additional shipping costs will be charged. Please contact me if you need this service.

・In Japan (CDs, Vinyl, and other merchandise):
Ship via Yamato Takkyubin or Japan Post (Click Post service).
Return Policy
・If the item is damaged, I will send you a new one, please take a picture and send me a message.

・If an item is out of stock and I cannot send you a new one, I refund you. Please send me a message with your PayPal address.

・If you do not receive your item, first check your package record with the tracking service. You can check the status of your package:
trackings.post.japanpost.jp/services/srv/search/?locale=en